Terms & Conditions

Terms & Conditions

These terms and conditions (the “Terms and Conditions”) shall apply to all goods and services provided by Pleit LLC (“Pleit”) to its customers (“Customers”) purchasing directly from Pleit or through its distributors or licensees. Pleit’s acceptance of any order from Customer is expressly made conditional on Customer’s assent to these terms and conditions, and under no circumstances will any other than these terms and conditions apply to Pleit’s sale or rent of goods. Customer agrees that any products coming from Pleit that Customer sells to any third party or end-user shall be sold pursuant to these terms and conditions.

Pleit does not accept any terms and conditions that deviate from these Terms and Conditions, except if such terms and conditions have been expressly accepted in writing by Pleit. Any such acceptance shall apply only to the transaction at issue, and in particular not to any past or future supplies or services.

1. GENERAL 

Below please find the general Terms and Conditions to consider before acquiring the offered products and services. 

• Products may not be rented or purchased by individuals under 18 years old, and by agreeing to these Terms and Conditions, customers guarantee they are over 18 years old and authorized to use the chosen payment method. 
• Pleit reserves the right to accept or reject any order and will notify the Customer with the order status, within 48 hours after the order has been placed.
• In the event Customers do not pay the amount owed to Pleit, Pleit may institute collection procedures. Customers agree to pay Pleit costs of collection, including attorney’s fees.

Customers consent to receive communications from Pleit, including emails, and phone calls. Customers will be responsible for any call rate charged by his/her phone provider.  

2. RENTAL OF PRODUCTS

• GENERAL CONDITIONS

These Terms and Conditions apply to any rental and/or purchase of tabletop and decor items provided by Pleit. Below please find the Terms and Conditions to consider before renting the offered products and services. 

The rental of any item and the term of the lease begin when the selected item leaves Pleit’s warehouse and continues until the item is returned to Pleit and accepted by an authorized Pleit’s representative.

Hereby, Customers agree to treat the rented products with care, and take responsibility for any loss, destruction, or damage to the products for any reason other than normal wear and tear. Normal wear and tear are considered minor and imperceptible marks derived from the natural use of the products, which will be determined by and under Pleit´s discretion. If a Customer returns a product damaged or under a different condition than when delivered, Customer agrees to pay Retail Value of the Product (listed on Pleit’s website).

Pleit shall not be held responsible or liable for any loss of unattended boxes. Hereby, Customers agree to provide a secure delivery address and acknowledge that, in the event of any loss box due to an incorrect or insecure location, Customer will be responsible for the cost of missing items. 

• RENTAL RATES 

Customers will pay Pleit a rental fee for leased items (the “Rental Rate”) set forth in Pleit’s rental rates published on the website. All Rental Rates are subject to change without notice. Rate changes will be automatically updated on the Website to be publicly consulted by Customer when needed.  Customer shall pay rental Rate and/or any other charges beforehand, irrespective of any claims, complain, demands, set-offs, defenses, actions, suits, or proceedings that Customer may have against Pleit or any leased item.

Rental Rates exclude all federal, state, and local taxes, and other governmental assessments, all of which shall be collected and returned to government by Pleit. 

Payment can be made by Visa, MasterCard, American Express, and any other methods which may be clearly advertised on the site from time to time. Customer confirms that the credit/debit card that is being used is hers/hims or that Customer has been specifically authorized by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer.

Pleit will charge Customer’s payment card immediately upon order. In the event of non-returned or irreparable damage items or box, Customer hereby authorizes Pleit to charge Customer’s payment card for an amount equal to product’s retail value published on Pleit’s website.

• CANCELLATION POLICY

Customers may cancel any rental order placed through Pleit’s website. All cancellations are subject to charges as explained below depending on the time in advance the rental order is being cancelled. Pleit will notify customers of any applicable charges before completing the cancellation process. All rental order cancellations should be handled through email (hi@pleitit.com). 

• Any rental order cancellation made within fourteen (14) days or more prior to the original scheduled delivery date, will be subject to a 100% refund to the original payment method. 
• Any rental order cancellation made within thirteen (13) and seven (7) days prior to the original scheduled delivery date, will not be subject to refund. In this case, Customer will be given a store credit for future use within a year from the cancelation date. The store credit will be only available for rental orders. 
• Any rental cancellation made within six (6) or fewer days prior to the scheduled delivery date will not be subject to refund or store credit.

• REPACKING AND RETURN

Hereby, Customer agrees to repack and return all the rented products the day after the event (event date is specified on the order details on the confirmation email sent by Pleit). Boxes returned in extreme conditions such as, but not limited to, exceedingly dirty, will be subject to an additional cleaning fee of $40. Furthermore, boxes returned containing broken or missing items due to the Customer’s lack of attention when repacking, will be subject to an additional fee equal to the retail value of the item(s). To see retail values please refer to Pleit’s website.  

In the event the Customer misses the original scheduled pickup date (specified on the order details on the confirmation email sent by Pleit), Customer will be  charged with an additional fee of $30 and Pleit will proceed to schedule a new pickup for the following day. Any additional pick-up rescheduling may result in an extra $50 daily charge. 

Pleit will consider all orders not returned within ten (10) calendar days after the original pick up date as an unreturned box (An “Unreturned Box”). Unreturned Boxes will be subject to an additional fee of 200% of the retail value of the loss items including the packaging box.

3. SALES OF GOODS 

These Terms and Conditions apply to sale of any item rented and/or sold by Pleit. Below please find the Terms and Conditions to consider before purchasing the offered products and services.

• RETURNS 

Customers understand and agree that in the event of being unhappy with the product purchased, Pleit accepts returns of unused product in its original condition. Pleit’s Returns & Refund Policy gives customers 7 calendar days after delivery date to return any item (if applicable) purchased online with a valid order number. Customers must send an email to  hi@pleitit.com to coordinate returning details. Please note Pleit does not offer exchanges. Customer is responsible for the return shipping cost.

To be eligible for returns, all physical products must be packed in the original, unmarked packaging including accessories and labels that shipped with the product. 

• REFUNDS (if applicable) 

Once Customers returned items are received and inspected, Pleit will send and email notifying the reception and status of the refund. All refunds are subject to revision and could either be approved or disapproved. 

If a Customer’s request is approved, the refund will be processed and a credit will automatically be applied to the Customer’s credit card or original payment method within 14 business days. Refund would be proceeded excluding shipping charges originally invoiced. 

In the case the returned item(s) present any of the following problems, only partial refunds could be granted:  

• Products with obvious signs of use 
• Any item that is not in its original condition, is damaged or missing for reasons that are not due to Pleit’s error
• Any article returned more than 15 days after delivery
• FINAL SALE 

Products such as party supplies, complements and flowers are final sale. Pleit does not offer refund or credits for final sale items, unless they are defective. 

Discounted items are also considered final and cannot be returned or exchanged.

• EXCHANGES:

Pleit only replace items if they are defective or damaged. In the event Customer needs to exchange an item for the same reference, contact hi@pleitit.com.

Disclaimer: Ceramic plates are handcrafted & hand-painted. Customer understands that there may be small, unique variations in color, shape, and/or pattern due to the nature of the creation process. Pleit does not consider any of these minor imperfections to make any product be categorized as defective or damaged.

• FLOWERS:

It’s important that Customers understand that Pleit’s flower vendors select the freshest in-season flowers available, from time to time, there may be variations in the flower arrangements purchased by Customers. Pleit shall not be held responsible or liable for the life cycle of perishables. 

In the event that a Customer has a valid quality issue, Customer should send an email to hi@pleitit.com upon receival. Customers should provide a detailed description of the quality issue as well as photos of the flowers and Pleit will review the possibility of exchanging the arrangement/bouquet. Pleit do not offer refunds for the flowers.

• PURCHASE PRICE 

The purchase price (the “Purchase Price”) of any item will be the purchase fee listed on Pleit´s website at the time of purchase. Pleit reserves the right to modify Purchase Price, discount, or availability of items at its discretion and without prior notice. 

Hereby, Customer authorizes Pleit to charge her/his payment card with the Purchase Price of selected items with purchase intention.

Payment can be made by Visa, MasterCard, American Express, and any other methods which may be clearly advertised on the site from time to time. Customer confirms that the credit/debit card that is being used is hers/hims or that Customer has been specifically authorized by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer.

4. PRIVACY

Pleit respects the privacy rights of its visitors and recognizes the importance of protecting the information collected about them. Pleit`s privacy policy seeks to protect the collection, storage, and usage of the personal information that Customers provide to Pleit.

• COMMENTS

When visitors leave comments on Pleit´s site, Pleit collects the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

• MEDIA

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

• CONTACT FORM

Customers consent to receive communications from Pleit, including emails, and phone calls. Customers will be responsible for any call rate charged by his/her phone provider.  

• COOKIES 

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

• ANALYTICS 

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data: Visitor comments may be checked through an automated spam detection service.

5. LIMITATION OF LIABILITY

• Under no circumstances shall Pleit be held responsible or liable for any damages, including without limitation direct, indirect, incidental, consequential, or other damages of any kind in connection with the use of services and/or the products, even if it has been advised of the possibility of such damages. 

• All content and information available through Pleit’s webpage and social media accounts, such as product descriptions and photos does not constitute professional advice or services. Individuals agree not to rely upon Pleit’s content for a professional use. 

• Pleit could update the site content (including prices, photos and descriptions) without any notice. 

• By accepting these Terms & Conditions, individual agree to defend, hold inoffensive and indemnify Pleit and its partners from any damage of any kind, loss and liability as a direct or indirect  result of any claim by a third party used by an Individual (the “Individual”)  in relation to violation of these Terms.

• Hereby an Individual grant to Pleit an irrevocable, perpetual, worldwide license to use, modify, comment, exploit any information, data, text, images, voice, link, files, chat, communication or other materials, including but not limited to photos and reviews; and use it as part of any communication on any public media including the website, email and any other promotional campaigns on third party sites promoting Pleit´s products and services, including but not limited to advertising, promoting, and marketing the services, all without further notice to the Individual, with or without attribution, without limitation as to frequency, and without the requirement of any permission from or payment to the Individual or to any other person or entity.

None of this content will be subject to any obligation, whether of confidentiality, attribution or otherwise, on Pleit’s part. Pleit will not be liable for any use or disclosure of any Individual’s content.

• Individuals are solely responsible and liable for any authorized or unauthorized access to your Pleit’s account by any person. You agree to bear all responsibility for the confidentiality of your account information and all use or charges incurred from any purchase with your account. You agree to notify Pleit promptly of any unauthorized use of your account or password.

• Individuals may not use Pleit’s name, products or services to: 

• post any content, information or other materials that infringe, misappropriate or violate any intellectual property or other right of any third party.
• post, collect or disclose any personally identifying information (including account names) or private information about children or any third parties without their consent (or their parent’s consent in case of a child under 13 years of age).
• Sell or promote any products or services, including any controlled pharmaceutical substances, tobacco, fire arms, or alcoholic beverages.
• Transmit any content, information or other materials that are, or which Pleit considers in its sole discretion to be, unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, offensive, pornographic, hateful or threatening to any group defined by race, religion, gender, national origin or sexual orientation, obscene, lewd, lascivious, violent, harassing or otherwise objectionable, including without limitation expressions of bigotry, prejudice, racism, hatred or profanity.
• Introduce viruses, worms, Trojan horses and/or harmful code.
• Display material that exploits children under 18 years of age. 
• Post or transmit any unsolicited advertising, promotional materials, or any other forms of solicitation, including without limitation solicitations of credit card numbers, solicitations for sponsors, or promotion of raffles or contests or violate any applicable local, state, national or international laws or regulations.
• DISPUTE RESOLUTION & ARBITRATION 

In the event of any dispute between individuals and Pleit, both agree to first contact the other party to make a good faith effort to resolve the dispute before proceeding to a formal way of resolution.

In the event of nonresolution, all disputes will be resolved by Pleit’s selected Arbitrage agent. Individuals agree to give up the right to go to court to assert or defend an individual’s rights under this contract.